What we store. Your name, email, phone number, postcode, and password (never in plain text, only a scrambled version nobody, including us, can read back). If you post a job: the job details, your address, and any access information you choose to give. If you're a cleaner: your profile, areas covered, and your history of jobs and ratings.

Who sees your address. Nobody, until you accept an offer on your job. Before that, cleaners only see the general postcode area. Once you accept an offer, the exact address and access details go to that cleaner only, so they can attend the job.

The jobs map. To place your job on the map we look up your postcode once with postcodes.io, a public UK postcode service built on Office for National Statistics open data. Only the postcode is sent, never your name, address or anything else. The result is rounded to the middle of a roughly one kilometre square before it's stored, so the map shows the neighbourhood, not the street, and nothing more precise is ever kept.

Messages. Kept attached to the job they relate to, so we can help if there's a dispute or a report. We don't read them unless we have to investigate something reported to us.

Email. Used to verify your account, tell you about offers, messages and bookings, and reply if you contact us. We don't sell or share it with anyone else.

Deleting your account. Email [email protected] and we'll remove your account and personal details, keeping only what we're required to for a short period (like a record of a completed job, in case of a dispute).

Questions: [email protected]